Shipping policy

At Simon River Sports, we strive to provide prompt and reliable service. Please review our shipping policy below:

Processing Time:

• We aim to process and ship all orders within 3-9 business days upon receiving your order.

Delivery Time:

• Delivery times are determined by the carrier and may vary based on your location and the shipping method selected. Once your order has been shipped, you will receive a tracking number to monitor its progress.

Shipping Carriers:

• We partner with various reputable carriers to ensure your order reaches you safely and efficiently. The choice of carrier is determined based on your location and the nature of the shipment.

Shipping Rates:

• Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order. Any additional charges such as customs duties or taxes are the responsibility of the customer.

Order Tracking:

• Once your order is shipped, you will receive an email with tracking information. You can use this to track your order until it arrives at your specified address.

Delayed or Lost Packages:

• While we strive to ensure timely delivery, please note that delivery times are subject to the carrier's schedules and unforeseen circumstances. If your package is delayed or lost, please contact us, and we will assist you in resolving the issue.

If you have any questions or concerns regarding your order, please do not hesitate to contact sales@simonriversports.com.